Express Shipping New Zealand
This shipping option is only available for items in our “COOKIES” menu. Please note due to the perishable nature of our products, we do not accept refunds/returns for change of mind.
Please consider the arrival destination of your product. If there is no one present to receive your delivery, NZ Couriers will leave the parcel in a safe place. The responsibility of the parcel if left unattended falls upon the sender, as they have elected the receiving address and assume responsibility for the package once it is delivered, whether they are present upon delivery or not.
It is the responsibility of the sender to send the parcel to an address that is:
a) attended upon delivery; or
b) if the premises are unattended, the sender assumes responsibility for the package if it is left in a safe place upon delivery.
If you are concerned about the parcel being left in a safe place upon arrival, we encourage you to choose another shipping address that will be attended during business hours on weekdays, or consider sending your parcel to a parcel locker.
Should your order arrive incorrect, please contact us with a photo of your order and brief description and we will discuss a replacement or refund, depending on the circumstances. If the issue is a fault of ours, we will offer a replacement or refund on your order. If the issue is at the fault of our shipping courier (i.e. damaged in transit), please contact New Zealand Courier and use your tracking number provided via email when your parcel was shipped.
Please note CHUWI will not be responsible for reimbursing shipping costs via our courier partners.
Creative License
At CHUWI, our bakers will do their best to follow customer provided recommendations and directions to the best of their ability. However, we reserve the right to creative license ~ to create a product we are proud of as it leaves the shop. Each of our custom orders are handmade, meaning no two items will ever be exactly the same. We will however do our very best to follow your specifications. These are handmade products made to order and slight variations will always occur between two same flavoured products.
Returns & Refunds
All of our goodies are made in house, by hand. Due to the perishable nature of our products, we cannot be responsible for how they are transported and stored once they leave our store.
Order Cancellations & Modifications
We understand plans change and are willing to accommodate changes to your order. However please note as changes require administration, there is a $10 admin fee for changes and/or cancellations. Within 3 days of collection, we are not able to accommodate changes to your order.
Big Orders (wedding ,corporate)
We’d love to be involved. Please email hello@chuwibakes.com at least 14 days prior to your desired pick up date. Include the date you’d like the order for, quantities required
